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Galaxy S8 complaints throw shade on Samsung’s US launch

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After rave reviews for its latest flagship smartphone, Samsung Electronics Co.’s Galaxy S8 reaches U.S. consumers this week in one of the most closely watched product launches of the year.

Samsung needs a seamless start for the S8 to help win back consumer trust, following its costly recall last year of 3 million Galaxy Note 7 devices due to overheating batteries.

The company is holding its breath. Some customers in South Korea—where preorders of the new phone became available Tuesday—are already complaining that their screens have a red hue.

Samsung says the red-tinted screens aren’t defects, and that users can rectify the issue by adjusting the colour range of the display in the device’s settings.

“Galaxy S8 was built with an adaptive display that optimises the colour range, saturation and sharpness depending on the environment,” the company said in an emailed statement. Samsung wouldn’t say how many complaints it has received about the screen colour.

In recent days, dozens of people posted pictures on Facebook, Instagram and elsewhere comparing Galaxy S8 devices, with some showing a stronger red tint. One picture showed two devices with identical RGB colour-balance settings, but one of the screens was a stronger shade of red. The tint led some customers to dub certain Galaxy S8 devices the “cherry blossom edition.”

Samsung has touted improvements in the Galaxy S8, including a display that bleeds across almost the whole phone, as one of the smartphone’s main features. The S8 has notched more preorder sales than its predecessor, the S7, according to the company, including over one million in its home market of South Korea.

Lee Seung-yun, a homemaker in Gyeonggi-do, near Seoul who was one of the people who posted an image of her phone to Instagram, said she had exchanged her Galaxy S8 and had seen red-tinted screens on both devices. “There was still a red rim around the display even after I optimised the display setting,” said Ms. Lee, 30 years old. On Thursday, she went to her carrier to request a refund.

Industry analysts say display screens with stronger hues of a certain colour aren’t a new phenomenon and have appeared in other mobile devices. The Google Nexus 5 and Apple Inc.’s iPhone 7, for instance, faced user complaints about a yellowish display.

Still, it is surprising to see this in a top-tier Samsung phone, said Claire Wen, principal research analyst specialising in display technologies at research firm Gartner Inc.

Samsung, through its display unit, supplies the vast majority of organic light-emitting diode, or OLED, screens such as the ones used in the Galaxy S8. The Korean company will supply OLED screens for Apple’s new iPhone this year, The Wall Street Journal reported in February.

Several factors could cause a red tint in Galaxy S8 phones, according to industry experts including Ms. Wen, who said the functioning of the chipset that is attached to the OLED panel and which adjusts the screen’s colour performance could be to blame, reports WSJ.

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1 Comment

  1. Julie Rogers

    April 22, 2017 at 2:43 pm

    Also, not only is thed phone having issues, they falsely advertised the promotional gear! Time to tell Samsung goodbye, including, tv, phone, camera, appliances! If this is how they want to treat loyal customers who own more of their items, then I’d rather go with 2nd rate equipment for an honest company!

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Business

Declining Interest in STEM Education in Nigeria: The Need for Urgent Intervention

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By 2030, more than half of the jobs in the world will be STEM – Science, Technology, Engineering and Mathematics – based. According to research from Brookings – a Washington based research institution – more STEM-oriented metropolitan economies perform strongly on a wide range of economic indicators, from innovation to employment.

But how prepared is Nigeria for this reality? Are students in Nigerian schools equipped to take advantage of this opportunity?

Technology companies are springing up, the number of jobs requiring STEM based skills is on the increase, but it is sad that Nigerian students are poorly equipped to fill this huge gap. The challenges range from poverty, poor school funding and waning interest from students, to poorly trained teachers, inadequate learning aids, incessant strikes, among others.

Consequently, traditional education in Nigeria is failing, with STEM education being the worst hit. Students are largely uninspired to pursue their passion in STEM related fields, thereby leaving them unprepared for the opportunities and challenges of the 21st century world.

In a quest to change this negative trend, integrated digital payment and commerce company, Interswitch is launching an initiative conceived and developed to promote STEM education in Nigeria by providing the right support and reward for students and other stakeholders.

The initiative, called Interswitch SPAK, is poised to support young Nigerians who are interested in acquiring the problem-solving skills that come with a solid STEM education, in order to fix the challenges facing Nigeria in various sectors of the economy. This initiative would ultimately position young Nigerian professionals to compete favourably with their colleagues globally.

To kickstart the initiative, a national science competition is set to begin in April 2018. The competition will feature students from all states of the federation competing in core STEM subjects like Physics, Chemistry, Biology and Mathematics.

The top two students in the competition will be awarded a five-year scholarship, a Mac laptop and gold trophy; and a 3-year scholarship, a laptop and a silver trophy respectively. While the third position will receive a-two-year scholarship, a laptop, and a bronze trophy.

This is indeed a laudable initiative which should increase student interest and enrolment in STEM subjects, among other benefits.

Owing to existing incompetence levels, a large number of jobs in Nigeria’s employment ecosystem have been outsourced to expatriates. Initiatives like SPAK will on the long run increase competitiveness and improve employment levels for Nigerians. And as a matter of cause-and-effect, improved STEM skills at the grass roots will equal greater employment, lower rate of job losses, higher exports and a direct positive impact on Nigeria’s GDP.

While STEM education may have been plagued by various challenges in the past, Interswitch SPAK is one great step towards ameliorating the situation, and it deserves the support and commendation of every stakeholder. One also hopes that other successful Nigerian tech companies will be inspired by this to create similar opportunities for the nation’s education system.

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Sokoto introduces tractor hire scheme

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Sokoto state government said it will start a tractor hire scheme to boost mechanization in farms and assist farmers to enhance their production capacity.

Governor Aminu Waziri Tambuwal stated this in Kware LGA when he inspected agricultural processing machines to be distributed to farmers under the state’s FADAMA III additional funding scheme.

“We are starting with 30 tractors, with each of the three senatorial districts to have 10 tractors each. This initiative will be implemented with the collaboration of the FADAMA III coordinating office, the state ministry of agriculture and the state investment company which will provide the tractors,” the Governor stated.

 

He said a strict vetting process will be implemented for those to benefit from the gesture.

“We want to ensure that both the small and large scale farmers have access to the tractors and other machineries.

“We hope to expand the scheme to ensure we have enough tractors to help our farmers have access to modern farm tools at affordable prices,” he added.

Tambuwal said 127 farmer Processing Groups, made up of 1,385 small-holder farmers, have benefitted from the agricultural processing machines and equipment distributed to farmers across the state by the FADAMA III office in Sokoto.

According to him, in addition to the creation of two agricultural produce aggregation centres in the state, eleven tomato production net houses have been established at various locations in the state.

“This gesture is part of our collective efforts towards modernizing our farming techniques so as to improve yield and income of our farmers,” he stated.

The Governor further revealed that 243 unemployed youths have been trained to embrace agriculture, saying this was done with a view to exploring the agribusiness sector and instilling in the youths and women the technical and practical skills that could enhance their competitiveness in agri-prenueship.

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Accenture: Technology fast changing lifestyles

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Technology is now firmly embedded throughout our everyday lives and is reshaping large parts of society, Accenture’s Nigeria’s Managing Director Technology, Mr. Niyi Tayo, has said.

 

He said this during the presentation of a new report by the company in Lagos. Tayo explained that advancing technology is fueling intelligent enterprises and that this requires fundamental shift in leadership as contained in Accenture Tech Vision 2018.

 

According to him, just as cities developed around ports and then railroads, or people rebuilt their lives around electricity, the world today is reimagining itself around digital innovation — and, by extension, the companies that provide those services. He said this digital trend, thus, requires a new type of relationship, built on trust and the sharing of large amounts of personal information in a secure manner.

 

According to Tayo, Nigerian banks and telecommunication companies are also taking the first steps towards artificial intelligence (AI) to improve customer service by implementing chatbots. Besides, he said that they are beginning to use advanced analytics to provide next best product offers to increase product uptake and fraud analytics to manage risks.

 

The Technology Vision identifies five emerging technology trends that companies must address if they are to build the partnerships needed to succeed in today’s digital economy: The Technology Vision identifies five emerging technology trends that companies must address if they are to build the partnerships needed to succeed in today’s digital economy, which include citizen AI, extended reality, data veracity, frictionless business and Internet of Thinking (IoTh).

 

 

“Through these new partnerships with customers, employees and business collaborators, companies are building greater trust and further integrating themselves into society, becoming more indispensable and fueling their own growth,” Niyi said.

 

In the report, Accenture noted that adopting AI for growth and positive social impact means forming new partnerships with customers and business partners Rapid advances in AI and other technologies are accelerating the creation of intelligent enterprises and enabling companies to integrate themselves into people’s lives, according to the annual technology report that predicts key technology trends likely to disrupt business over the next three years.

 

However, capitalising on growth opportunities while also having a positive impact on society requires a new era of leadership that prioritizes trust and greater responsibility, the report said.

 

The 2018 study highlights how rapid advancements in technologies, including AI, advanced analytics and the cloud, are enabling companies to not just create innovative products and services, but change the way people work and live.

 

 

This, in turn, is changing companies’ relationships with their customers, employees and business partners. As part of the Technology Vision, Accenture surveyed more than 6,300 business and IT executives worldwide.

 

More than four in five respondents (84 per cent) agree that through technology, companies are weaving themselves seamlessly into the fabric of how people live today. For example, they reported that Google, through its many applications and analytics capabilities, has integrated itself into people’s everyday lives thereby influencing their way of life.

 

Google maps are used for journey management, references and suggestions on places, products and services of interest and through this, Google can shape people’s consumption behaviours. Also, Feedback from users can influence uptake of suggestions from Google by other people.

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