Nigerian telecoms regulator, the Nigerian Communications Commission (NCC) will soon develop a regularly-published ranking index for telecoms companies as part of measures to firm up healthy competition among telecoms firms. Management sources, who spoke on phone with New Telegraph from NCC headquarters in Abuja, said the new measures is accessioned by the deluge of complaints by telecoms consumers regarding the poor quality of services the operators are delivering in some locations.
One of the sources said, “I can tell you that NCC has been doing a lot in the industry to put operators on their toes to do the right thing, especially in the area of quality of service. Every sector is facing its own challenges and it is our belief that operators cannot hide under the canopy that they are facing challenges to deliver poor services to Nigerians. “It is on the basis of this that the current leadership of NCC is taking a decision to constantly publish what it calls ‘ranking index’ of the operators in terms of quality of service.
Though some may see this as de-marketing for operators, which do not have quality service, it is good for the industry in general as we believe it will further boost competition,” the source said. This newspaper learnt that the ranking index would be derived from the monthly Key Performance Indicators (KPIs) on QoS taken on operators’ network quarterly.
“It is not another QoS KPI but definitely it is the information gathered from the KPI that will be used to prepare the raking index, which will help the subscribers to determine which network they can stick to while operators losing customers to others will also sit tight,” another source said.
When contacted, Director Public Affairs, NCC, Mr. Tony Ojobo, also confirmed the development. He said while that there had been slight improvement in the quality of service by telecoms operators compared to now, the overall level of improvement still remained low and of great concern. He said operators have continued to violate the mandatory one per cent drop call limit set for them by the commission.
He disclosed that the commission would soon unleash tougher sanctions on specific operators that have shown little or no commitment to enhancing their service quality. Ojobo, who noted that Danbatta was recently at the House of Representatives to explain its views on the massive job loss in the sector, as experienced in MTN Nigeria, added that the commission would “soon publish a ranking index for all telecoms operators indicating their service quality strength, with a view to stimulating competition among them.”
Telecoms operators had at different times been accused of extortion of subscribers, incessant drop calls, poor quality of service, dead or salient calls and cross talk, data bundle roll over and call tariff plans and resulting in poor quality of service.