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Subscribers berate telcos over poor services

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Subscribers berate telcos over poor services

 

Subscribers of telecoms operators in Nigeria have lamented the lingering poor quality of service delivery that has been associated with service providers in recent times.

 

Some of the subscribers, who spoke with New Telegraph, stated that their grouse is largely hinged on the lack of quality service to make calls effectively and to fully enjoy data bundles purchased by them before specified expiration dates approach.

 

They blamed network providers for their cavalier attitude towards the plight of  subscribers as a result of protracted poor service delivery across the country.

 

A marketer in an investment bank, Ofuje Okokoro, who had to be on calls frequently and on the Internet to carry out her duties effectively, spoke with this newspaper lamenting the network challenge that has affected them generally in one of the ultramodern shopping complexes in Lagos. She said that the battle with acute network instability in the office environment and at home, has endured for long, and efforts to reach out to network providers to proffer solution have proved abortive.

 

Another subscriber, Mr. Segun Daniyan, said: “When it is seven in the night in my area in Lagos, service becomes so epileptic as though the base station has been shut down.

 

I had bought data again recently from a particular network provider that I never enjoyed until it expired as the service was so bad. My experience with other networks has not been generally impressive.” Meanwhile, the big four- MTN, Globacom, Airtel and 9mobile, with over 146 million active subscriber base are yet to provide satisfactory answers to assuage the concerns of their teeming subscribers.

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